Billing Overview
Overview
The Billing section allows you to manage your PadPulse subscription, review your current plan, update payment methods, monitor room-based billing, apply promotional codes, and manage your subscription settings.
Billing is based on the number of rooms in your account, so your subscription cost adjusts automatically as properties and rooms are added or removed.
Accessing the Billing Page
Navigate to Billing to view your subscription details.
Depending on your current subscription plan, you may see:
- Current subscription plan
- Room count
- Monthly and annual pricing
- Next renewal date
- Billing cycle
- Available upgrades
- Payment methods
- Promotional codes
- Subscription management options
Some features may vary depending on your plan.
Dedicated Messaging Number (Beta)
The Billing page may include the option to purchase or activate a dedicated messaging number.
A dedicated number allows you to send and receive SMS messages with members who are not using PadSplit or for operators managing properties outside of PadSplit.
Messages sent through the dedicated number appear in the PadPulse Messaging inbox alongside your other conversations.
Note: This feature may still be in beta depending on your account.
Review Your Subscription
The subscription summary displays information including:
- Current plan
- Total room count
- Monthly subscription cost
- Annual subscription cost
- Renewal date
- Billing frequency
Shadow Rooms
If your account includes shadow rooms (such as secondary occupants in a shared room), those rooms are not billed toward your subscription.
Upgrade Your Plan
The Billing page displays all available subscription plans.
Examples may include:
- Research Unlimited
- Host Plan
- Growth Plan
- Professional Plan
To compare plans:
- Select Upgrade.
- Review the available features.
- Compare monthly and annual pricing.
- Choose the plan that best fits your portfolio.
Promotional Codes
If promotional offers are available, you can enter a promo code during the upgrade process.
Promotions may include discounts such as:
- First-month discounts
- Multi-month promotions
- Limited-time offers
Available promotions may change over time.
Manage Payment Methods
The Payment Methods section stores the payment method used for your PadPulse subscription.
You can:
- Add a payment method
- Update an existing payment method
- Remove a payment method
Note: Vendor payment cards are managed separately under Vendor Settings. A shortcut on the Billing page links directly to that section.
Room-Based Billing
PadPulse subscription pricing is based on your total room count.
When you:
- Add properties
- Add rooms
- Remove rooms
- Remove properties
Your subscription cost is automatically recalculated and prorated when applicable.
The Billing page displays how these changes will affect your upcoming invoice.
Cancel Your Subscription
If needed, you can cancel your subscription from the Billing page.
Important: Canceling your subscription results in the loss of your PadPulse account data. Be sure to export or save any information you wish to keep before canceling.
Help and Support
If you have billing questions, you can:
- Access the Billing Help Guide.
- Contact PadPulse Support using the support widget located in the bottom-right corner of the platform.
Important Notes
- Subscription pricing is based on the number of active rooms.
- Shadow rooms are not included in billing calculations.
- Room additions and removals automatically update your subscription cost.
- Vendor payment methods are managed separately in Vendor Settings.
- A dedicated messaging number may be available for off-PadSplit properties.
- Canceling your subscription permanently removes your account data.
Updated on: 13/07/2026
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